How to train a Chow Chow puppy

Shipping, Refund, Health Guarantee & Terms

Toronto Chow Chow Pups

Welcome to Toronto Chow Chow Pups. By reserving or purchasing a puppy from us, you agree to the policies outlined below. These terms are designed to ensure transparency, protect the welfare of our puppies, and provide a smooth experience for every client.

1. Shipping & Delivery Policy

1.1 Delivery Coverage

We provide safe and reliable puppy delivery services across Canada and selected international locations. Delivery options include:

  • Home delivery
  • Airport pickup
  • Local pickup (by appointment)
  • Certified pet transport services

1.2 Processing Time

After confirmation of payment, all orders are processed within 24–72 hours. During this period, we complete:

  • Final veterinary health checks
  • Vaccination verification
  • Travel crate preparation
  • Documentation and paperwork

1.3 Estimated Delivery Time

Delivery timelines depend on location and logistics:

  • Local delivery: Same day – 24 hours
  • Regional delivery: 1–2 days
  • Nationwide delivery: 1–3 days
  • International delivery: 3–7 business days

Delays may occur due to weather, airline schedules, or regulatory requirements.

1.4 Shipping Costs

Shipping fees are calculated based on:

  • Destination
  • Transport method
  • Crate and handling requirements
  • Insurance and documentation

All shipping costs are disclosed before final confirmation.

2. Health Guarantee Policy

At Toronto Chow Chow Pups, the health and wellbeing of every Chow Chow puppy is our highest priority.

2.1 Veterinary Certification

All puppies are delivered with:

  • Licensed veterinary health certificate
  • Up-to-date vaccinations
  • Deworming records
  • General health clearance

2.2 Initial Health Guarantee (24–48 Hours)

Buyers must have their puppy examined by a licensed veterinarian within 24–48 hours of delivery.

If a serious health issue is identified during this period, you must:

  • Notify us immediately
  • Provide written veterinary documentation

We will review the case and may offer:

  • Replacement puppy
  • Partial refund
  • Veterinary support guidance

2.3 Genetic Health Commitment

We follow responsible breeding practices to minimize hereditary conditions. However, due to the nature of genetics, long-term guarantees are limited.

We remain available to guide owners on proper care, nutrition, and preventive health.

3. Refund & Return Policy

3.1 Reservation Deposits

All deposits are non-refundable. Deposits secure your selected puppy and cover preparation costs.

In some cases, deposits may be transferred to another available puppy.

3.2 Full Refund Eligibility

Full refunds may be issued if:

  • The puppy becomes unavailable before delivery
  • A medical issue prevents safe transfer
  • We are unable to complete delivery
  • Legal or transport restrictions apply

Approved refunds are processed within 5–10 business days.

3.3 Partial Refunds / Reshipment

Depending on the situation, we may offer:

  • Free reshipment
  • Partial refund
  • Store credit
  • Future reservation credit

All cases are reviewed individually.

3.4 Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after purchase
  • Failure to receive delivery
  • Incorrect information provided by the buyer
  • Personal preference after receiving the puppy
  • Failure to comply with local regulations

4. Buyer Responsibilities

By purchasing a puppy, you agree to:

  • Provide a safe and suitable living environment
  • Ensure access to veterinary care
  • Follow proper feeding and care guidelines
  • Comply with all local pet ownership laws

Failure to meet these responsibilities may void any guarantees.

5. Delivery Condition & Reporting

All puppies are carefully inspected before shipment.

If any issue arises upon delivery:

  • Contact us within 24 hours
  • Provide clear documentation (photos/videos + vet report if needed)

Failure to report within this timeframe may void eligibility for support or compensation.

6. Limitation of Liability

Toronto Chow Chow Pups is not responsible for:

  • Stress-related conditions after relocation
  • Minor, non-life-threatening adjustments
  • Issues caused by improper care after delivery
  • Delays caused by third-party transport providers

7. Right to Refuse Sale

We reserve the right to refuse or cancel any order if we believe the placement is not in the best interest of the puppy.

8. Policy Updates

Toronto Chow Chow Pups reserves the right to update or modify this policy at any time without prior notice. Clients are encouraged to review this page regularly.

9. Contact Information

For all inquiries related to shipping, refunds, or health guarantees, please contact our support team before placing your order.

Final Note

At Toronto Chow Chow Pups, we are committed to ethical breeding, transparency, and long-term client relationships. Our goal is not just to deliver a puppy—but to ensure a safe, healthy, and happy transition into your home.

Call to Action

Ready to welcome your Chow Chow puppy? Contact Toronto Chow Chow Pups today to reserve your companion—availability is limited.